Terms of Service

Last updated: 10 August 2026

These Terms of Service apply when you use this website or purchase or participate in coaching services provided by The Steady Human.

By booking or purchasing a coaching service, you agree to these terms.

Coaching services

The Steady Human provides life coaching designed to support fathers with areas such as separation, parenting, co-parenting, confidence, identity, relationships, personal development and rebuilding life following major change.

Coaching is collaborative and forward-focused. You remain responsible for your own decisions, choices and actions.

Coaching is not therapy or professional advice

Coaching is not counselling, psychotherapy, medical treatment, legal advice, financial advice or crisis intervention.

I do not diagnose or treat mental-health or medical conditions and do not provide legal advice regarding separation, parenting agreements, custody or family-law matters.

Where appropriate, you may be encouraged to seek support from a suitably qualified professional.

Appointments

Coaching sessions are generally provided online by video call unless otherwise agreed.

Appointment duration will be stated when booking.

Please attend sessions on time. A session will normally finish at the scheduled end time even if you arrive late.

Cancellations and rescheduling

If you need to cancel or reschedule, please provide at least 24 hours' notice where possible.

Appointments cancelled with less than 24 hours' notice, or missed without notice, may be charged or treated as used.

I understand that genuine emergencies occur and will use reasonable discretion where appropriate.

Payments

Fees are shown in New Zealand dollars unless stated otherwise.

Payment may be required at the time of booking or before a coaching session.

Any package conditions, including the number of sessions and expiry period, will be displayed when purchased.

Coaching packages

Prepaid coaching packages are for the number of sessions stated at purchase and must be used within any stated expiry period.

Packages are for the purchaser unless otherwise agreed.

Any refund rights available under applicable New Zealand consumer law remain unaffected.

Client responsibility

Coaching works best when you participate openly and take responsibility for your own decisions and actions.

No particular personal, relationship, parenting, financial or other outcome can be guaranteed.

Confidentiality

Information shared in coaching will be treated as confidential, subject to legal obligations and serious safety concerns.

Technology

Online coaching relies on third-party technology such as internet services and video-conferencing platforms.

While reasonable steps will be taken to provide a reliable service, The Steady Human cannot guarantee uninterrupted availability of third-party technology.

If a technical issue materially prevents a session from taking place, reasonable arrangements will be made to reschedule.

Intellectual property

Website content and original coaching materials created by The Steady Human remain the intellectual property of The Steady Human unless otherwise stated.

Materials provided to clients are for personal use and should not be reproduced, sold or distributed without permission.

Limitation of liability

To the extent permitted by law, The Steady Human is not responsible for losses arising solely from decisions or actions you take following coaching.

Nothing in these terms excludes or limits any rights or remedies that cannot legally be excluded under New Zealand law.

Ending the coaching relationship

Either you or The Steady Human may decide that coaching should end.

I may also recommend that coaching stop or that you seek another professional service where your needs fall outside my scope of practice.

Governing law

These terms are governed by the laws of New Zealand.

Contact

Questions about these terms can be sent to:

hello@thesteadyhuman.com